Privacy Policy
Arrow Cricket
Effective Date: 04/06/2025
Arrow Cricket is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or use our online store.
1. What Information We Collect
When you interact with our website or make a purchase, we may collect:
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Personal Details: Name, email address, phone number, billing and shipping addresses.
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Payment Information: Payment details (processed securely via third-party providers – we do not store full card information).
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Order Information: Products purchased, order history, returns.
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Technical Information: IP address, browser type, device data, and website usage through cookies (see Section 6).
2. How We Use Your Information
We collect and use your personal information to:
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Process and deliver your orders;
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Provide customer support and respond to enquiries;
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Communicate order updates or returns;
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Improve our website and customer experience;
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Send promotional emails (with your consent);
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Comply with legal obligations.
3. Storing and Protecting Your Information
Your personal information is stored securely, and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. We use encryption (SSL) and secure third-party payment processors to protect sensitive data.
Access to your personal information is restricted to staff and service providers who require it to perform their duties.
4. Sharing Your Information
We only share your personal information when necessary, including with:
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Payment processors (e.g., Stripe, PayPal);
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Shipping and logistics partners;
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Marketing platforms (if you’ve subscribed);
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Analytics services (e.g., Google Analytics).
We do not sell or rent your personal information to any third party.
5. Marketing and Communication
If you choose to receive updates from us, we may send you emails about new products, promotions, or store news. You can opt out at any time by clicking "unsubscribe" in the email or by contacting us at:
6. Cookies and Website Analytics
We use cookies and similar tools to enhance your experience on our website. Cookies help us:
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Save your preferences;
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Improve our website functionality;
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Understand website traffic and user behaviour.
You can manage or disable cookies through your browser settings, although some site features may not function properly if cookies are turned off.
7. Accessing and Updating Your Information
You have the right to access or correct your personal information at any time. To make a request, contact us at:
We will respond to your request in accordance with Australian privacy law.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or legal obligations. The latest version will always be available on our website with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please get in touch: